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Guidance for investors in relation to common and simplified norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination

Securities and Exchange Board of India (SEBI) has issued Circular no. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 03, 2021, Circular no. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/687 dated December 14, 2021 and Circular no. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2022/8 dated January 25, 2022 by which it has introduced certain norms as an on-going measure to enhance the ease of doing business for investors in the securities market, w.r.t. to the following:

  1. Standardized, simplified and common norms for processing investor service request
  2. Electronic interface for processing queries, complaints and service request
  3. Mandatory furnishing of PAN, KYC details and Nomination by holders of physical securities
  4. Freezing of Folios without PAN, KYC details and Nomination
  5. Compulsory linking of PAN and Aadhaar by all holders of physical securities in listed companies

Several forms have been introduced by SEBI for furnishing details as per point (iii) above, the details of which are mentioned herein below:

  1. Form ISR-1- Request for registering PAN, KYC details or changes / updation thereof. RTA shall process all investor service request through this form. All investors are required to register their request through this form.
  2. Form ISR-2- Confirmation of Signature of securities holder by the Banker.
  3. In case of major mismatch in the signature of the holder as available in the folio of the RTA and the present signature or if the same is not available with the RTA, then the holder / claimant shall furnish original cancelled cheque and banker’s attestation of the signature through this form.

  4. Details of nomination details shall be furnished hard copy or through electronic mode with e-signature, separately for each company, as follows;
  1. Either,
    • Nomination through Form SH-13 as provided in the Rules 19 (1) of Companies (Shares capital and debenture) Rules, 2014 or
    • Declaration to opt-out, as per Form ISR-3
  2. In case of cancellation of nomination by the holder(s) through Form SH-14, then ‘Declaration to Opt-out’ shall be provided by the holder(s)
  3. Securities holder(s) can change their nominee through Form SH-14.
  1. Form ISR-4- Request for issue of Duplicate Certificate and other Service Requests

SEBI has vide its circular dated January 25, 2022 has decided that listed companies shall issue securities in dematerialised form only in case of following service request of Investor, i.e.

  1. Issue of duplicate securities certificate;
  2. Claim from Unclaimed Suspense Account;
  3. Renewal / Exchange of securities certificate;
  4. Endorsement;
  5. Sub-division / Splitting of securities certificate;
  6. Consolidation of securities certificates/folios;
  7. Transmission;
  8. Transposition;

The investors are required to submit dully filled Form ISR-4 along with original securities certificate(s) for processing of service requests for point no. iii to viii in paragraph 4 above.

The above-mentioned circulars of SEBI and forms are uploaded on the website i.e. www.petronetlng.in for reference.

Shareholders are requested to go through the same.

As required by the Income Tax Authorities, please link your PAN and Aadhaar  within time limit specified by the Central Board of Direct Taxes (CBDT) if not linked earlier, to avoid freezing of your folio.

Kindly note that the folios in which PAN is/are not valid as on the date specified by CBDT shall be frozen by the Company.

Please also note that after December 31, 2025, the frozen folios shall be referred by RTA/Company to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and or Prevention of Money Laundering Act, 2002.

You may get in touch with our RTA for any queries or assistance in this regard:


Bigshare Services Private Limited
Office No S6-2, 6th Floor, Pinnacle Business Park,
Next to Ahura Centre, Mahakali Caves Road,
Andheri (East) Mumbai – 400093


Tel.: (022) 6263 8200 Fax: (022) 6263 8299
(From 9:00 a.m. to 5:00 p.m. on all working days)

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